Below we give you 7 tips to protect your merchant against chargebacks:
1. Identify the buyer and link it to the card
In order to validate that the payment is legitimate, please ask for identification data from your buyer to link it to the card. Ideally, the person making the purchase should be the owner of the card.
2. Check product delivery or service (ideally to the card owner)
Ask the customer to sign in for the product delivery.
3. Provide your merchant's information
If the buyer does not recognize the charge on his card statement, a chargeback may occur. To avoid these cases, define how you want your merchant to appear on the card statements.
4. Send the sales invoice
Send the payment confirmation by e-mail or text message to help your customer remember the purchase they made.
5. Return the suspect payments
If you notice any irregular behavior, the best thing to do is to cancel the sale and return the money. This way you avoid chargebacks. Also, if we detect irregular behavior or non compliance with your safety rules, we will not allow the transaction to occur.
6. Support yourself with fraud prevention tools
In Kushki we use fraud prevention tools such as SiftScience, which identifies suspicious behavior patterns, and it does not allow payment to occur.
7. Apply authentication controls
In Kushki we offer our own authentication service to minimize theft risk or third- party card use. Contact us for service details.