The maximum time limits for sending chargeback documentation to Kushki vary by country.
| Country | Maximum number of days to send documentation |
| Chile 🇨🇱, Colombia 🇨🇴, Peru 🇵🇪, Mexico 🇲🇽, | 2 working days |
| Central America. | 2 working days |
| Ecuador 🇪🇨 | 2 working days |
| Resto de países | 2 working days |
However, in case you cannot meet these deadlines, you can send us an email to controversias@kushkipagos.com The above only applies to exceptional cases.
| ⚠️ Important: this may be subject to variations, depending on the commercial agreement. |