Transaction history

Visualize the transaction history, by making a quick reading, searching or downloading information in JSON or CSV.

In the transactions module you can find the following 3 sections:

• Collections: information of all the payin type transactions.
• Payments: information of all the payout type transactions.
• Chargebacks: information of the returns requested by the customer.

ℹ️ Note: To visualize the Transactions Module you must log in to your merchant’s Console with a Master User, Viewer User, or Master Customer role. If you log in with the Master Customer role, you can view your branch office information.

 

View transaction details

In the transaction details, depending on the transaction type, you can find relevant information, such as: date, ticket number, media, amount, status, among others. To view the transaction details, follow these steps:

1. Go to the Transactions Module.
2. Select one of the options (Collections, Payments, or Chargebacks).
3. Click on the row of the transaction you want to view; the Transaction Detail window will open.
4. In the Transaction Detail window, you can review all the information corresponding to the selected transaction.
5. To finish, click on the return arrow  or click outside the window.

ℹ️ Note: Keep in mind that the transaction details vary according to the section chosen and the payment method used to process it. In the Transaction Detail section, you will find a Timeline where you can see the date and time when the transaction started, as well as the date and time of its final status, whether it is Approved or Rejected. In the Collections section, you will find transaction details, including whether the transaction was with Card Present or Card No Present.

 

Transaction search by category filters

From the Transactions Module you can filter transactions by different categories. Below, you will find the different options to search for transactions:

 

ℹ️ Note: In the Collections option, you can check if the transactions were with Card Present or Card No Present. Additionally, in the filters, you can specify the card type to facilitate the search.

To search for a transaction, please follow the steps below:

1. Go to the Transactions Module.
2. Select one of the options (Collections, Payments, or Chargebacks).
3. Click on one of the options to search your transactions (Search, Filter, Search by dates, and Configure columns).

ℹ️ Note: If you are using a Master Customer user, you can filter by selecting one or more branch offices. This filter does not apply to another role.

 

Download reports in transactional databases 

From the Transactions screen, you can download reports in databases to view your transactions in JSON or CSV format. It only applies for the Collections and Payments sections.

Follow these instructions to download the report:                 

1. Go to the Transactions Module.
2. Select one of the options (Collections or Payments).
3. Filter and configure the date range you want to include in your downloaded report.
4. Select the transactions you want to download by clicking on the checkboxes that appear on the left side. You can also select all transactions on the page by clicking on the top checkbox. 
5. Click on the Download button.
6. Click on the format in which you want to generate your report:

• JSON: used to store simple data structures using a user readable text-based format. Associated programs to open the files:
  • Microsoft Notepad 
  • Microsoft WordPad
  • Notepad ++ 
  • Mozilla Firefox
• CSV: files in this format can be opened in Excel.

ℹ️ Note: For the Master Customer role, you can download the report by selecting the branch office/s you want to view. Searches applied on the screen will not be considered in the discharged reports. It only applies to filters and date ranges.

Separate the columns from a CSV file

With the CSV format you can separate the information in columns when opening the file in Excel, since all the information is restored in column A.

These are the steps to separate information in columns within Excel:

1. Select column A.
2. Click the Data tab> Text in columns> Delimited> Other.
3. Select the separating bar "|"> Text in all fields.
4. Click the Finish button.

In this way, you can separate the information in columns to have a simpler view of the transactions downloaded.