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Discover who and what permits those who are authorized to upload supporting documentation in the event of a chargeback must have.
Who can upload backup documentation to the console?
🔐 Required Permits:
In order to upload the backup documentation, it is necessary to access the merchant console with a Customer Master User role.
Customers who have a user account to access the console, and are authorized by the merchant to upload back-up documentation in order to demonstrate that the purchases were made by the cardholder.