Deferred Payments - Merchant Installments

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     🔴 Important: 

     This feature is currently in Beta Phase. 🚨

     ⚠️ Keep in mind: 

     This article is aimed exclusively at Merchants in Chile 🇨🇱 who have enabled deferred payments of the Cuotas Comercio (Merchant Installments) type. 

    When a customer makes a purchase with Cuotas Comercio (Merchant Installments), Kushki generates two types of transactions that you will see reflected in your console:

    • Principal Transaction: The initial sale for the total amount.

    • Installment Transactions: The recurring charges made month by month until the total payment is completed.

    To facilitate the reconciliation of these movements, in the console you can find specific filters and fields in the Transaction History and the Reports Module.

     

    1. Transaction History

     

    Use the Transaction History to review the installment charges.

    • Access your Kushki Console with your username and password.

    • In the main side menu, go to Transactions and select Charges.

    • In the Filters section, locate the Type filter and select the Deferred option.

    Visual Identification in the List:

    • In the Type column, you will observe the individual charges, which will be displayed as "Installment X of Y" (e.g., Installment 2 of 3).

    Transaction Detail:

    • Click on any installment or principal transaction to access its complete detail.

    • For Installments: In the detail view, you can verify specific fields such as the Number of Deferred Installments of the total purchase and the current installment being charged, in addition to other relevant data from the principal transaction.

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    2. Detailed Information in the Reports Module

    When creating your report (in the Reports module), in the Content and format > Content section, make sure the report includes these transactions:

    • Type of Information: Transactions

    • Payment Method: Card

    • Type: ✅ Deferred (Check this box to include the merchant installment records).

     

    Key Report Fields

    Once the content is configured, go to the Configure Columns section. The following fields are essential and are found within the Card subsection when setting up your report:

    Field

    Description

    Installment

    Sequence number of the installment currently being charged. It indicates whether it is the first, second, or third charge.

    Merchant Deferred

    Indicates the subtype of the transaction: installment (current installment charged) or principal (total financed amount).

    Principal Trx Amount

    The total amount financed under the merchant installment plan. This is the value of the original sale, key for reconciling total income.

    Principal Trx Ticket Number

    The ticket number of the principal transaction. Used to link each individual installment charge back to the original sale.

     

     ℹ️ Note: 

    For the detailed procedure on how to create and schedule a report, consult our article: Learn how to create a report.
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    Reviewing the Downloaded Report

    Once the report has finished generating and you download it, when you open the file, you will be able to observe the columns generated with the deferred payment information as shown below:

    Key Columns to Observe in the File:

    • "Merchant Deferred" Column: You will see the values installment (for installment charges) and principal (for the total financed amount).

    • "Principal Trx Amount" Column: This value will be repeated in all installments associated with the same principal purchase, allowing reconciliation with the total sales value.

    As you can see in the image below:

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    Frequently Asked Questions (FAQ)

     

    1: Why do I see multiple transactions for a single sale?

    This happens because the customer chose to pay in installments. The original transaction is the total amount (Principal), and then you will see a record for each monthly charge of the corresponding installment until the payment is completed.

    2: How do I know which installment is being charged on a specific date?

    In your report, check the "Installment" column. The number that appears (e.g., 3) indicates that it is the third charge in the series. In the Transaction History, this information is shown in the "Installment" label.

    3: How do I know which installment is being charged on a specific date?

    In your report, check the "Installment" column. The number that appears (e.g., 3) indicates that it is the third charge in the series. In the Transaction History, this information is shown in the "Installment" label in the Type column.

    3: Do the "Merchant Installments" fields appear if my merchant is not in Chile?

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